Service Description
The MIS department is responsible for the county's technical infrastructure which includes but is not limited to Desktop, Server, Telecommunications, Telephony, and Office equipment, in addition any approved applications operating on the equipment. Responsibilities include development, documentation, installation, configuration, support, and administrating the technical infrastructure.

The MIS department reports directly into the Director of Corporate Services/Treasure of the county.

Help Desk Services
MIS provides support to county staff and municipal partners with respect to the county's use of the technical infrastructure and approved software products such as Microsoft Office.

County Staff can call MIS to receive help with their Desktop PCs, the network, the internet, printers, cell phones, pagers, fax machines, copiers, etc.

Asset Management
With respect to the computer, telephony, telecommunications, and office equipment, MIS provides the following management services:

a) Equipment Evaluation
b) Equipment Standardization
c) Purchasing, Configuration and Installation
d) Inventory Tracking
e) Software License Tracking
f) Equipment Maintenance
g) Equipment Disposal
h) Vendor Management

Network Security, Support, Maintenance and Administration
MIS is building and maintaining a network infrastructure for the county that is utilized by all the departments within the County and the County's municipal partners. The network provides valuable services such as E-Mail, Web-Access, File and Print Sharing, Database Services, GIS, VPN, Internet Access, Remote Dial-In, Office Productivity, etc. The network is also the basis for several different business applications such as MAIS, Yardi, Payroll, etc. required in the daily operations of different areas of the County.

MIS provides the administration, support and security for the network in order to provide the functionality all the county departments require and protect the county from external threats such as virus attacks and security breaches.

Systems Administration, Service and Support
MIS, working with the different departments within the County, will assist in the needs assessment, evaluation and vendor negotiation for different types of business applications.

MIS will also provide installation, configuration, secondary support and vendor management for existing business applications.

Project Management
MIS will provide Project Management services on projects that require technical expertise within the Information Technology, Telephony, Telecommunications, Wireless, Development and Systems Implementation area.

Training
MIS assists Human Resources in providing technical training material and courses to the different County departments in order to improve the computer skills of the County staff.